SHIPPING POLICY — Spiroza
Orders are processed within 1-2 business days (Monday-Friday, excluding holidays). You will receive a confirmation email as soon as your order ships, along with a tracking number.
We offer free shipping on every order, to every destination we currently ship to, with no minimum purchase required. There are no hidden shipping fees at checkout.
Spiroza works with fulfillment partners and warehouses in multiple countries, including the United States, Europe, Turkey, Morocco, and China. Your order ships from whichever location currently has your item in stock, so delivery time depends on where your specific order is fulfilled from. If your order contains multiple items fulfilled from different locations, you'll receive a separate tracking number for each package.
Delivery times below are estimates and begin after the 1-2 day processing time above:
- Orders fulfilled from the United States, Europe, or Turkey: 5-12 business days
- Orders fulfilled from Morocco: 7-15 business days
- Orders fulfilled from China: 12-25 business days
Because we can't guarantee in advance which location will fulfill a given order, please treat the longer end of these ranges as the realistic expectation, especially during November-December. Your shipping confirmation email and tracking number will let you follow your specific package. Delivery estimates can also vary due to carrier delays, customs processing, weather, or high order volume during peak seasons. We will notify you by email if we become aware of a delay that significantly affects your order.
Once your order ships, you'll receive a tracking number by email. Please allow up to 48 hours for tracking information to update after you receive it.
Customs, Duties, and Import Taxes
For international orders, your country may charge customs duties, import taxes, or fees on arrival. These charges are determined by your local customs office and are not included in your order total or in our control. Spiroza is not responsible for these charges; they are the responsibility of the customer.
If your order contains multiple items, they may ship separately depending on availability. You will not be charged extra for split shipments, and each package will have its own tracking number.
Lost, Missing, or Stolen Packages
If tracking shows your package as delivered but you have not received it, please check with neighbors and your local carrier facility first, then contact us at support@spiroza.com within 7 days so we can help investigate. For packages that appear lost in transit (no tracking movement for an extended period), contact us and we will work with the carrier to locate your order or arrange a resolution.
Damaged or Incorrect Items
Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us at support@spiroza.com within 7 days of delivery with your order number and a photo of the item, and we will make it right at no additional cost to you.
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us at support@spiroza.com as soon as possible — we can only make changes before the order ships.
For information on returns and refunds, please see our Refund Policy (/policies/refund-policy).
If you have any questions about your shipment, contact us anytime at support@spiroza.com.
